My mum was at Bank Close from September 2017 to February 2018. It’s a pity I can’t mention names of staff as they were all so brilliant with Mum, and some deserve a special mention for going well above what would be expected.

Mum always said she never wanted to go into a home and was not happy about it, but the staff treated her so well and helped to improve her mobility again after a fall as well as making her feel valued. They all enjoyed having a joke and sharing stories with her. Mum settled in quickly and began to actually be very happy there – and I would have said that would never happen. I would often spend many hours with her there and never felt I was in their way – in fact, the exact opposite.

Unfortunately, mum had a stroke and has moved into a nursing home. However, she says it is her aim to return to Bank Close – praise indeed!

Where do I begin? Just to say how much you do for my husband, it has been a hard eighteen months for everybody. Your staff are the most professional, loving and kind people towards not just my husband but our whole family. It’s been difficult for everybody. I love my husband dearly and without you all caring for him, I would have missed out on your love and hard work. Love you all.

I visit once a week my friend’s mother who has advanced dementia. The support she is receiving is excellent. The staff all appear to be in tune with the situation and with each other. Good teamwork.

My husband arrived at the care home at the end of September with mobility issues from a fractured hip. He also has dementia and this has been a slow ongoing process the last ten years. I had arranged a holiday for October and normally our children look after him but were not able to on this occasion due to the mobility issues. The plan was for him to come home in November but so far this has not been possible.

He has settled in well and appears to be content there. He doesn’t tell me anything but the staff are very pleasant and helpful. I can visit anytime and management are always available to answer queries. His room is in the new extension and is well equipped and comfortable with an en suite bathroom.

My mum has been at Bank Close House a few weeks now, at first she was upset due to a big change.

Mum is very comfortable now Bank Close is very homely and cosy, the staff are very friendly and attentive, the manager is very approachable, nothing is too much trouble for him, hard-working.

Would definitely recommend Bank Close House.

Our whole family were so impressed by the care and attention given by ALL the staff here towards Mum. She needed respite care following a few weeks in hospital and needed some TLC. The staff and management team here at Bank Close House were totally caring, thoughtful and attentive at all times. We noticed they went above and beyond to support Mum, for example taking time out to curl her hair and making sure she was comfortable, working to getting Mum back on her feet and independent again. We also noticed how kind and thoughtful all the staff were to other residents, continually caring and chatting with them. The staff were always working and with the residents. Really humbling to see the love and care shown to others. Well done to you all! Just lovely people. The old house is beautiful – lovely to sit in the grounds – with the new wing very smart if you prefer mod cons.

A huge personal thank you to everyone here and we would fully recommend Bank Close House.

What a lovely place. The managers are so helpful, thoughtful and caring, and this attitude filters down to all the staff. My mother did not have a bad word to say about the staff or the accommodation, which is high praise indeed coming from someone who could find fault in anything! All the staff helped make the experience of moving Mum into the home a lot less stressful than it otherwise might have been. I would recommend Bank Close House.

Bank close house, is a lovely cosy care home.
My mum has been there a few weeks she is very comfortable!!

The staff are very attentive and caring the manager is especially lovely nothing is too much trouble for him .
I would definitely recommend Close Bank house the staff are very approachable and friendly.

The care provided for my mother at Bank Close House has been and continues to be absolutely first-class. As soon as you enter the door, the first feeling is of the friendliness of the environment within the home. All the team show genuine care for all the residents, be they there for short-term respite or permanent residents. It really does have the feel of being a family home for everyone and I wouldn’t hesitate to recommend Bank Close House to anyone who needs care or who has a loved one needing care and support.